TERMS OF SALES

Article 1 - Purpose - Scope:

These general conditions of sale aim to define the conditions of use of the website www.atelier-marinette.fr (hereinafter “the Site”) as well as the conditions applicable to any purchase of products made via the site (hereinafter “the Site”). -after “the Products”). Prior to using the site and before any transaction, the Customer is required to read the General Conditions of the site (hereinafter “the Conditions”).

These general conditions are applicable to all contractual relations between Atelier Marinette and its clients, hereinafter referred to as “the Clients” or “the Client”. Atelier Marinette reserves the right to modify these general conditions of sale at any time. However, the Conditions applicable to the order placed by a Customer on the site www.atelier-marinette.fr are those accepted by the Customer at the time of validation of their order.

Article 2 - Commercial name:

The website www.atelier-marinette.fr is published by ATELIER MARINETTE, an individual company registered under number 914 536 701 in the GRASSE trade and companies register and whose head office is located at 64 avenue Henri Dunant, 06130 GRASSE .

The Customer can contact Atelier Marinette, either at the above-mentioned address or at the following email address: hello@atelier-marinette.fr. Atelier Marinette does not have a telephone call service.

The site www.atelier-marinette.fr is hosted by the company Shopify.

Article 3 - Validation of orders and electronic signature (law of March 13, 2000):

Any order placed for a product appearing on the online store of the site www.atelier-marinette.fr requires consultation and prior acceptance of these general conditions of sale. Clicking to validate the order implies full acceptance of these terms.

Article 4 - Price:

The prices of the Products indicated on the site are expressed in euros, all taxes included, excluding shipping costs and customs fees (additional customs clearance fees, processing fees, local taxes - see Article Customs Fees below), which remain the responsibility of the Customer.

Atelier Marinette reserves the right to modify the prices of the Products at any time and without notice. The prices are indicated on the description sheet of the Products, which will be invoiced on the basis of the prices in force at the time of validation of the order by the Customer.

The Products remain the property of Atelier Marinette until full payment of the price by the Customer. The total amount of each order is payable in full and in a single payment by the Customer.

Article 5 - Availability of products:

In order to avoid overproduction, Atelier Marinette manufactures accessories to order in its workshops. All Products are manufactured within three weeks, or 15 working days, before being personalized (if the Customer requests it), prepared and then shipped.

Any order constitutes acceptance of the prices and description of the products available for sale. If one or more ordered product(s) are not available, Atelier Marinette undertakes to inform the customer as quickly as possible by e-mail. The customer's order will then be canceled and the corresponding amount refunded.

Article 6 - Secure payment:

Payment for purchases is made by bank card: Visa, MasterCard, Carte Bleue, and international cards, via our partner Stripe. Payment by credit card is perfectly secure on the Site since no banking information is transmitted via www.atelier-marinette.fr . Your bank card details are encrypted using the SSL (Secure Sockets Layer) protocol and are neither saved nor accessible by Atelier Marinette. This is the reason why bank details are systematically requested when the Customer places an order on the Site.

As soon as payment is accepted by the banking service, the Customer's order will be taken into account and an order validation email will be immediately sent to the Customer. If this is not the case, it is important to check the spam emails of your email provider, and in which case, do not hesitate to contact Atelier Marinette via the contact form to ensure the registration of your email provider. order.

In the event of non-payment, Atelier Marinette reserves the right to refuse to honor an order from a Customer who has not fully or only partially paid for a purchase.

Article 7 - Delivery and Deadlines:

As soon as the order is confirmed by the Customer and subject to full payment of the total price and shipping costs, Atelier Marinette will manufacture, personalize (if desired by the Customer), prepare and ship the order within two weeks or 15 working days , except for exceptions linked to an overload of orders depending on seasonality which could slightly delay these deadlines. Any purchase concerning a Product which is already in stock at the time of validation of the order, will accelerate the process of preparation and shipping thereof to the address indicated by the Customer.

Atelier Marinette offers several delivery methods, at the rates applicable when confirming the order, visible on the DELIVERY page. The delivery methods are as follows: Colissimo at home and Mondial Relay at relay point. Delivery times are given for information purposes only. Atelier Marinette cannot be held responsible for any delivery delays linked to overwork by the carrier, poor organization of the carrier or any climatic or geopolitical event.

The Customer is invited to ensure, at the time of delivery, that the package is intact and complete in the presence of the person making the delivery in order to make a reservation if necessary. If, however, the Customer has any doubt about the intact and complete nature of the order, he is required to refuse delivery and return the order thus refused to the carrier in its original packaging. In the event of return to the sender, in the event that the Customer has not collected the package within the delivery times indicated by the carrier, Atelier Marinette cannot be held responsible and the return costs are the responsibility of the Customer. If the Customer does not wish to pay for the return of the package, Atelier Marinette will then keep the personalized products without possible refund.

Article 8 - Right of withdrawal and Returns:

The Customer has the right to withdraw from the Contract concluded without specifying a particular reason within fourteen days of receipt of the order. However, the right of withdrawal is not applicable for personalized items.

In order to exercise their right of withdrawal, only eligible for non-personalized items, the Customer must inform Atelier Marinette of their decision to withdraw by contacting us directly by e-mail at hello@atelier-marinette.fr . A form to complete is provided for this purpose in the appendix to these general conditions of sale. This form must be duly completed by the Customer and attached to the return package with the items returned to the address indicated below.

In the event of withdrawal, Atelier Marinette will reimburse the item(s) returned using the same means of payment as that used by the Customer for the initial transaction, unless expressly agreed otherwise. Atelier Marinette reserves the right to defer reimbursement until receipt of the Product(s) and within 7 working days. If a return is made on an order paid for with a gift card, the amount of the item will then be credited back to the gift card in question and cannot be subject to a bank refund.

The product(s) concerned must be returned in their original condition and packaging, accompanied by the duly completed return form, to the following address: 64 Avenue Henri Dunant 06130 GRASSE. The item(s) concerned must not have been worn, stained, damaged and/or washed or have undergone any alterations.

If the item ordered and received by the Customer is defective upon receipt, the Customer must first inform Atelier Marinette at hello@atelier-marinette.fr, attaching the order reference and photos of the defect. . Atelier Marinette will then take care of issuing a return label at its expense, valid only for the item containing the defect.

Article 9 - Customer service:

In the event of difficulty(s) related to the purchase and/or delivery of products on the website, the customer can contact the seller's customer service using the contact details below: hello@atelier-marinette. Fr

Article 10 - Customs fees:

In this regard, the Customer is required to inquire about the possible application of customs fees. Atelier Marinette cannot, under any circumstances, cover these costs. In the event that the customer validates his order and makes payment, he agrees to pay any customs and processing fees provided for in certain countries.

Article 11 - Intellectual property rights:

This website was created by Maureen PASSERON.

All texts, comments, quotes, illustrations and images on the site on www.atelier-marinette.fr are reserved under copyright as well as intellectual property rights for the entire world. As such and in accordance with the intellectual property code, any total or partial reproduction, modification or use of the site www.atelier-marinette.fr is strictly prohibited.

Article 12 - Protection of personal data:

Atelier Marinette undertakes to be transparent and to provide the Client with the necessary information on the way in which their personal data is collected, processed and protected during their visits to the website. The Customer has the right to rectify, consult or modify and delete the data communicated. This right can be exercised by directly informing Atelier Marinette of its choices.

These personal data are processed by Atelier Marinette in accordance with law n°78-17 of January 6, 1978 as amended and the General Data Protection Regulation n°2016/679 of April 14, 2016 (GDPR).

Article 13 - Communication:

Any communication to be put in place with regard to the Client will be deemed to have been correctly carried out if it is sent to the electronic or postal address indicated by the Client when concluding the Contract.

Article 14 - Guarantee:

The provisions of these general conditions of sale cannot deprive the Customer of the legal guarantee which obliges Atelier Marinette to guarantee it against all the consequences of hidden defects in the Product sold. In the event that the Customer receives a defective item in their order, Atelier Marinette is available by email to resolve this incident.

Article 15 - Liability:

Atelier Marinette will ensure that its Site www.atelier-marinette.fr is accessible to Customers and, more generally, to Internet users, in a continuous and uninterrupted manner. However, Atelier Marinette reserves the right, at any time and without notice, particularly for technical reasons, to interrupt access to the Site and therefore suspend its services.

Atelier Marinette has, for all stages of access to the site, the ordering process, delivery, customer service or subsequent services, only an obligation of means. Atelier Marinette cannot be held responsible for any inconvenience or damage inherent in the use of the internet network, for example a service interruption, an external intrusion or the presence of computer viruses, or any event qualified as force majeure. , in accordance with case law.

Article 16 - Force majeure:

None of the parties will have failed in their contractual obligations, to the extent that their execution will be delayed, hindered or prevented by a fortuitous event of force majeure in the sense in which this notion is extended by the French courts and tribunals.

For the application of this clause, the following are considered in particular as cases of force majeure or fortuitous events and constitute causes for suspension or extinction of Atelier Marinette's obligations: fires, natural disasters and exceptional climatic events, exceptional global epidemics, labor conflicts with subcontractors and suppliers, exceptional difficulties and impossibilities in using means and channels of transport, changes in French, European or foreign regulations, accidents affecting production and storage of products, total or partial stoppage of supply, failure of the carrier, epidemics and pandemics, machine breakdown, war, the act of third parties or any other external event which would delay or prevent Atelier Marinette from respecting execution of commitments made.

In the event of force majeure, Atelier Marinette's contractual obligations will be suspended for the entire duration of the force majeure and its execution deadlines will thus, if this is the case, be extended by a period equivalent to that of the duration of the case of force majeure. If the case of force majeure results in a definitive impossibility of performance of Atelier Marinette's contractual obligations, the company will be released from them. Atelier Marinette will notify the Customer by e-mail in order to reach an agreement. In the absence of agreement within 30 calendar days, each party will have the right to unilaterally terminate the contract without compensation of any kind.

Article 17 - Non-waiver:

No waiver on the part of Atelier Marinette of any of its rights can only be inferred from the express, certain and written expression to this effect.

Article 18 - Nullity:

The invalidity of any clause of these Conditions will be limited to the void clause and will not affect the remainder of these Conditions.

Article 19 - Dispute resolution:

The liability of Atelier Marinette is, in any case, limited to the amount of the order and cannot be held responsible for simple errors or omissions which may have remained despite all the precautions taken in the presentation of the products on the site. web or via any other means of communication.

In accordance with article 14 of European regulation 524/2013 of May 21, 2013 relating to the online resolution of consumer disputes, Atelier Marinette communicates below the link to the online dispute resolution platform (RLL): www.ec .europa.eu/consumer/odr

Article 20 - Applicable law:

These general conditions of sale as well as the relations between the Customer and Atelier Marinette are governed by French law.

In the event of a dispute, only the French courts will have jurisdiction. However, prior to any recourse to an arbitration or state judge, negotiation will be favored in a spirit of loyalty and good faith with a view to reaching an amicable agreement upon the occurrence of any conflict relating to this contract, including relating to its validity.